Any travel-related changes or cancellations must be made directly with us.
We will notify Flex Pay of any changes or cancellations to your reservation, including any refunds that may be due.
Please note:
- If a refund is provided directly to you, you will still be liable for your outstanding Flex Pay loan balance.
- If a refund is provided to Flex Pay, the refund amount will be applied toward your principal balance, which will reduce the number of payments you will have to make.
Note: if the refund amount is more than your outstanding loan balance, Flex Pay will issue a refund to your payment method on file within 14-21 days.
For more information, please visit the Flex Pay Frequently Asked Questions.
Subject to credit approval. Loans through Flex Pay are offered by these lending partners: upgrade.com/flex-pay/lenders.
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